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AI search visibility for vertical B2B software

See which vertical software companies AI search names instead of you.

Ten buyer questions on ChatGPT, Claude, Perplexity, Google AI Overviews and Google AI Mode, three runs each, with the sources those answers cite.

Findings within 48 hours of category confirmation. Refundable in full within 30 days of delivery.

Free: Perplexity, 10 buyer questions, no email. Absence Index vendors see their public record first.

Field service management software

Absence Index 2026-09 · 5 engines · 3 runs

“what is the best field service software for a small HVAC company”

Q1 · Perplexity · run 1 of 3 · 22 Sep 2026

For a small HVAC company, the most consistent recommendation in the results is Jobber if you want the simplest, budget-friendly option that is easy to adopt quickly. If you want a slightly more feature-rich mobile workflow and customer experience, Housecall…

First 40 words of the answer. Cited 19 pages, the first three:

108 of 150 valid answers named Housecall Pro, the most of 22 checked vendors. 7 were named in none.

  • Housecall Pro108 of 150
  • ServiceTitan102 of 150
  • Workiz58 of 150
  • FieldPulse57 of 150
  • Jobber50 of 150
  • FieldEdge44 of 150
Observed answers on stated dates, not a ranking. DOI 10.5281/zenodo.22907695.See the full record
46 of 286 software vendors were never named in 2,095 AI answers. Study 1.70 of 123 sellers of AI search visibility publish a paid price. Study 2.22.2% of vendor namings in one AI answer were not repeated by both other runs. Study 3.

The September Index figure (16.1% of 286 vendors, five engines, three runs) uses a different sample from Volume I's 35% (85 companies, one engine). These are different samples, not a trend. Data and citations.

Absence Index, release 2026-09

Who AI names most, by category

14 categories, 286 checked vendors, published 23 Sep 2026. Observed answers on stated dates, not a ranking.

Source: Absence Index release 2026-09, DOI 10.5281/zenodo.22907695. Counts are valid target answers across five engines, three scheduled repeats and ten buyer questions per category. Excluded answers are left out of each base.

What $490 buys.

One category, ten buyer questions, five engines, three runs each: 150 planned answers. Every number traces to an answer you can read.

  • 01

    Who is named instead of you

    Every vendor the engines name in the answers that leave you out, with its count over the real base.

  • 02

    The sources those answers cite

    The domains cited in those answers, ranked, and how often your own domain is cited.

  • 03

    Crawler access

    Whether your robots.txt lets the AI search crawlers read your site. Access is not indexing.

  • 04

    Three prioritized fixes

    Each fix names an owner on your team and a done check anyone can run.

  • 05

    Receipts and a CMO summary

    All 150 answers in full, with engine, run, time and cited URLs, plus a one-page summary.

  • 06

    A finance memo

    What was measured, what it cost, the refund terms and what success means at day 30.

The full $490 credits against the Diagnostic within 30 days. A $190 re-measure of the same ten questions is offered 30 to 60 days after delivery. Read the full scope

One engine free. Five in the Audit.

The free check fills the Perplexity ring once. The Category Audit fills all five rings, three times each, and keeps a receipt for every mark.

Broadcastwell | AI Search Visibility Agency for B2B SoftwareFive rings, one per engine, from ChatGPT innermost to Google AI Mode outermost, and ten spokes, one per buyer question. A filled mark means the engine named the company in its answer. Kalvenor Systems was named in 13 of 50 answers on 12 July 2026. This is sample data from a fictional company.13 of 50answers namedSAMPLE DATA

The shortlist wheel. Rings are engines, spokes are buyer questions. A filled mark means the engine named the company in its answer; an open mark means it did not.

Rings, inner to outer: ChatGPT, Claude, Perplexity, Google AI Overviews, Google AI Mode. Spokes, clockwise from the top: Shortlist, Shortlist, Shortlist, Role, Role, Use case, Use case, Use case, Evaluation, Evaluation.

SAMPLE DATA. Kalvenor Systems is a fictional company, named in 13 of 50 answers on 12 July 2026 in the $490 Category Audit sample. The Free 10-question check (one engine) fills the Perplexity ring only; the other four rings are what the $490 Category Audit measures.

Open the sample account

How an Audit runs.

Four steps from checkout to findings. The 48-hour clock starts when you confirm the category.

  1. 01

    Pay at checkout

    Card checkout, no call. A short form asks for your website and category.

  2. 02

    Confirm ten questions

    You confirm the category and ten buyer questions. None of them names a brand.

  3. 03

    Findings in 48 hours

    Within 48 hours of category confirmation, in a private folder shared only with you.

  4. 04

    Decide what is next

    Credit the $490 toward the Diagnostic within 30 days, or re-measure for $190 in 30 to 60 days.

Broadcastwell is a team of consultants and engineers. Sairam Sivakumar, Founder, is accountable for every order.

Client work.

“We started with Broadcastwell's diagnostic because I wanted an outside view of how Neurvalis was positioned and where we were actually weak. The diagnostic turned a broad problem into specific priorities. It gave us enough clarity to make the next investment confidently.”

Matthew Montes, Founder, Neurvalis AI Automation

Disclosure: Broadcastwell's founder previously owned and sold Neurvalis AI Automation and Valren Atelier.

Before you buy.

What does the $490 Category Audit include?

One category, ten buyer questions, five engines (ChatGPT, Claude, Perplexity, Google AI Overviews and Google AI Mode) and three runs each: 150 planned answers. It includes who is named instead of you and the sources those answers cite, a crawler access check, three prioritized fixes each with an owner and a done check, a receipts file, a one-page CMO summary and a finance memo. Findings arrive within 48 hours of category confirmation. The full $490 credits against the $990 Diagnostic within 30 days, and a $190 re-measure is offered 30 to 60 days after delivery.

What does the Diagnostic measure, and can I buy it now?

The AI Visibility Diagnostic is $990 once: 35 buyer questions across five engines, three scheduled runs per question and engine pair, 525 scheduled observed answers, adaptive runs extra. Mentions, recommendations, recommendation position and citations stay separate. New Diagnostics are paused until our next Audit delivery. Start with the $490 Category Audit; it credits in full against the Diagnostic within 30 days.

What is the Fix Sprint?

Fix Sprint, $2,900. Thirty days. Buy it straight after a $490 Category Audit: the $490 is credited once within 30 days of the Audit's delivery, so the Sprint balance is $2,410. No Diagnostic is needed first. Guarantee: at day 30 we re-run your target questions on all five engines, three runs each, and if your named count has not risen beyond the run-to-run noise we measured at baseline, we start a full $2,900 refund, including the $990 Diagnostic credit, within five business days, without you asking. One credit per Sprint. A change counts only when the lowest re-measure run is above the highest baseline run.

How does the program work?

The program is $13,500 per 90 days, billed $4,500 monthly, arranged on a 20-minute call. The initial term is 90 days, then month to month. Answer pages, entity work, source work and monthly reporting, as set in the signed agreement, plus a full re-score each quarter. The full $990 Diagnostic fee credits against the Fix Sprint or the program's first invoice, once, and not both.

Is there a money-back guarantee?

Refund terms depend on the offer. A standalone Category Audit or AI Visibility Diagnostic is refundable in full, no questions asked, if requested within 30 days of delivery of the findings. The first month of the program is refundable in full, no questions asked, at any time before month two is invoiced. You do not need to give a reason, and you keep every deliverable produced up to that point. The only exception is third-party costs paid on your behalf, and we tell you about any of those before they are incurred.

See if AI names you.

Ten buyer questions, five engines, three runs, 150 answers with receipts. One-time price. No annual contract. All five engines included.

Findings within 48 hours of category confirmation. Refundable in full within 30 days of delivery.

The monthly letter of the Absence Index

The Absence Report

Who AI engines name, what the evidence shows and what it means for B2B software teams.

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