AI search visibility for vertical B2B software

See which vertical software companies AI search names instead of you.

Ten buyer questions on ChatGPT, Claude, Perplexity, Google AI Overviews and Google AI Mode, three runs each, with the sources those answers cite.

Get the Category Audit, $490

Findings within 48 hours of your category confirmation. Refundable in full within 30 days of delivery.

Field service management software

Absence Index 2026-09 · 5 engines · 3 runs

“what is the best field service software for a small HVAC company”

Q1 · Perplexity · run 1 of 3 · 22 Sep 2026

For a small HVAC company, the most consistent recommendation in the results is Jobber if you want the simplest, budget-friendly option that is easy to adopt quickly. If you want a slightly more feature-rich mobile workflow and customer experience, Housecall…

First 40 words of the answer. Cited 19 pages, the first three:

108 of 150 valid answers named Housecall Pro, the most of 22 checked vendors.

Housecall Pro108 of 150
ServiceTitan102 of 150
Workiz58 of 150
FieldPulse57 of 150
Jobber50 of 150
FieldEdge44 of 150

Read each base and interval

Captured September 22, 2026. Each base is 150 valid answers across ChatGPT, Claude, Perplexity, Google AI Overviews and Google AI Mode, three runs each. Wilson 95% intervals:

Housecall Pro: 108 of 150, 72.0% (64.3% to 78.6%).
ServiceTitan: 102 of 150, 68.0% (60.2% to 74.9%).
Workiz: 58 of 150, 38.7% (31.2% to 46.7%).
FieldPulse: 57 of 150, 38.0% (30.6% to 46.0%).
Jobber: 50 of 150, 33.3% (26.3% to 41.2%).
FieldEdge: 44 of 150, 29.3% (22.6% to 37.1%).

Observed answers on stated dates, not a ranking. This is not a judgment of product quality. DOI 10.5281/zenodo.22907695. Any named company may request one no-cost re-run at index@broadcastwell.com; both results are published.See the full record

Who appeared in the observed answers, and how the questions changed the result. Study 1.Published prices and the scope behind each offer. Study 2.What changed when the same question was repeated. Study 3.

The September Index and Volume I use different samples and methods. Read the base, observation dates and uncertainty in each study before comparing results. These are different samples, not a trend. Data and citations.

Absence Index, release 2026-09

Who AI names most, by category

14 categories, 286 checked vendors, published 23 Sep 2026. Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

Open the Index

Source: Absence Index release 2026-09, DOI 10.5281/zenodo.22907695. Counts are valid target answers across ChatGPT, Claude, Perplexity, Google AI Overviews and Google AI Mode, three scheduled repeats and ten buyer questions per category. Excluded answers are left out of each base.

What $490 buys.

One category, ten buyer questions, five engines, three runs each: 150 planned answers. Every number traces to an answer you can read.

01
Who is named instead of you
Every vendor the engines name in the answers that leave you out, with its count over the real base.
02
The sources those answers cite
The domains cited in those answers, ranked, and how often your own domain is cited.
03
Crawler access
Whether your robots.txt lets the AI search crawlers read your site. Access is not indexing.
04
Three prioritized fixes
Each fix names an owner on your team and a done check anyone can run.
05
Receipts and a CMO summary
All 150 answers in full, with engine, run, time and cited URLs, plus a one page summary.
06
A finance memo
What was measured, what it cost, the refund terms and what success means at day 30.

The $490 credits once against the $2,900 Fix Sprint within 30 days of delivery, so the Sprint is $2,410. A $190 remeasure of the same ten questions is offered 30 to 60 days after delivery. Read the full scope

Index Verified and Category Exclusive: the public record your board can check, and a category your rivals cannot buy. Read how it works.

Agent Ready: your next buyer is an AI agent. We run ChatGPT Work with Cloud browser on your site, two runs per task, and record what it did. See the Agent Test, $490

Absence Ads. Sponsored where AI leaves you out, built from the exact buyer questions where you are absent. $2,900 once for 30 days; your ad spend is separate. Ads reach people on ChatGPT's Free and Go plans; Plus, Pro, Business, Enterprise and Edu see no ads, and Temporary Chats carry none.

New: the Pre Call Brief. What AI told your prospect about you and your rival, with receipts, before the call. What AI Said

New: Set the Record. Check AI statements against your published facts, trace the evidence and correct the pages you own. Set the Record

New: AI Pipeline Proof. What AI search did for your pipeline, on one dated page. AI Pipeline Proof

The Buyer's Checklist. What AI tells your buyers to require, before they search for you. The Buyer's Checklist

One engine free. Five in the Audit.

The free check fills the Perplexity ring once. The Category Audit fills all five rings, three times each, and keeps a receipt for every mark.

The shortlist wheel. Rings are engines, spokes are buyer questions. A filled mark means the engine named the company in its answer; an open mark means it did not.

Rings, inner to outer: ChatGPT, Claude, Perplexity, Google AI Overviews, Google AI Mode. Spokes, clockwise from the top: Shortlist, Shortlist, Shortlist, Role, Role, Use case, Use case, Use case, Evaluation, Evaluation.

SAMPLE DATA. Kalvenor Systems is a fictional company, named in 13 of 50 answers on 12 July 2026 in the $490 Category Audit sample. The Free 10 question check (one engine) fills the Perplexity ring only; the other four rings are what the $490 Category Audit measures.

Open the sample account

Free 10 question check (one engine)Open the sample account

How an Audit runs.

Four steps from checkout to findings. The 48 hour clock starts when you confirm the category.

01
Pay at checkout
Card checkout, no call. A short form asks for your website and category.
02
Confirm ten questions
You confirm the category and ten buyer questions. None of them names a brand.
03
Findings in 48 hours
Within 48 hours of category confirmation, in a private folder shared only with you.
04
Decide what is next
Credit the $490 once toward the $2,900 Fix Sprint within 30 days, so the Sprint is $2,410, or remeasure for $190 in 30 to 60 days.

Delivery lead: Priya Nair, Management Consultant.

Client work.

Vantaa Tax
Independent paying client. A dated before and after measurement on ten fixed buyer questions. The case study states the engine set and limits. Observed change does not promise traffic, revenue or ranking.
Read the Vantaa Tax case study
Neurvalis AI Automation
A baseline measurement, then the 90 day program.
Read the Neurvalis case study
Valren Atelier
A consumer brand audit, not B2B software.
Read the Valren case study

Disclosure: Broadcastwell's founder previously owned and sold Neurvalis AI Automation and Valren Atelier.

Published in the open.

Research, method and data carry DOIs and are open to inspection. The volumes are open access and have not been peer reviewed. Every figure comes from the published method, v1.1.

Before you buy.

What does the $490 Category Audit include?

One category, ten buyer questions, five engines (ChatGPT, Claude, Perplexity, Google AI Overviews and Google AI Mode) and three runs each: 150 planned observations. It includes who is named instead of you and the sources those answers cite, a crawler access check, three prioritized fixes each with an owner and a done check, a receipts file, a one page CMO summary and a finance memo. Findings arrive within 48 hours of your category confirmation. The $490 credits once against the $2,900 Fix Sprint within 30 days of delivery, so the Sprint is $2,410. A $190 remeasure is offered 30 to 60 days after delivery.

What is the Fix Sprint?

Fix Sprint, $2,900. Thirty days. Two ways in: buy the Sprint directly for $2,900, with the baseline measured in its first phase, or buy it after a $490 Category Audit. The $490 credits once against the $2,900 Fix Sprint within 30 days of delivery, so the Sprint is $2,410. Guarantee: At day 30 we re-run your target questions on all five engines, three runs each. If your named count has not risen beyond the run-to-run noise we measured at baseline, we start a full $2,900 refund, including any $490 Category Audit fee credited toward the Sprint, within five business days, without you asking. The baseline is the Category Audit you bought first, or for a direct purchase, the baseline measured in the Sprint's first phase. One credit per Sprint. A change counts only when the lowest remeasure run is above the highest baseline run.

How does the program work?

The program is $13,500 per 90 days, billed $4,500 monthly, arranged on a 20 minute call. The initial term is 90 days, then month to month. Answer pages, entity work, source work and monthly reporting, as set in the signed agreement, plus a full rescore each quarter.

Is there a money back guarantee?

Refund terms depend on the offer. A standalone Category Audit is refundable in full, no questions asked, if requested within 30 days of delivery of the findings. The first month of the program is refundable in full, no questions asked, at any time before month two is invoiced. You do not need to give a reason, and you keep every deliverable produced up to that point. The only exception is third party costs paid on your behalf, and we tell you about any of those before they are incurred.

See if AI names you.

Ten buyer questions, five engines, three runs, 150 answers with receipts. One time price. No annual contract. All five engines included.

Get the Category Audit, $490

Findings within 48 hours of your category confirmation. Refundable in full within 30 days of delivery.

Free 10 question check (one engine)Compare all prices Contact Broadcastwell

What $490 buys.

Who is named instead of you

The sources those answers cite

Crawler access

Three prioritized fixes

Receipts and a CMO summary

A finance memo

One engine free. Five in the Audit.

How an Audit runs.

Pay at checkout

Confirm ten questions

Findings in 48 hours

Decide what is next